Refund & Cancellation Policy

Last updated: 30 October 2026

This policy covers Daily Seva, One-time Seva and DivineCow Store orders.

1. Cancelling Daily Seva

• You can pause or cancel your UPI AutoPay mandate at any time from your DivineCow account or your UPI app (Google Pay, PhonePe, Paytm, BHIM and others).
• Cancellation stops all future debits. There is no cancellation fee.
• A debit already processed before cancellation is used for that day's seva and is not refundable, except as listed in section 3.

2. One-time Seva

A One-time Seva can be cancelled for a full refund by writing to us before the seva date. Once the seva has been performed, it cannot be cancelled or refunded.

3. When we refund seva payments

• Duplicate or excess debit for the same day
• Amount debited but seva not performed due to a fault on our side
• Debit after your mandate was successfully cancelled

Raise a request within 7 days of the debit by writing to wecare@divinecow.in with your registered mobile number and transaction ID.

4. Store orders

• Cancellation: orders can be cancelled before dispatch for a full refund.
• Returns: damaged, defective or wrong items can be reported within 7 days of delivery, with photos. We will arrange a replacement or refund.
• For hygiene reasons, opened consumables (ghee, gomutra ark, soaps and similar) cannot be returned unless damaged or defective on arrival.

5. Refund timelines

Approved refunds are credited to the original payment method within 5 to 7 working days. Your bank may take a few more days to reflect the credit.

6. Contact